Resident Complex General Manager
Punta Cana, Dominican Republic
3/15/2023
Position Description
Come turn reality upside-down in the Caribbean’s first world-class theme park! At Katmandu® Park, dreams become reality, and first-of-their-kind rides and attractions take explorers into the Hidden Realms. This premier entertainment destination by Falcon’s Beyond™ welcomes guests from around the world to interact, play, and adventure with beloved Katmandu characters. All park personnel promote the values of Katmandu in every aspect of the resort. Join this exciting quest to further your career, benefit from great company culture, and bring imagination to life.
Establish the organization and support system for the Company's newest Theme Park in Punta Cana, Dominican Republic. Responsible to build a team, create a strong sales organization and manage operations to achieve outstanding results. This is a key role in a joint venture and overall presence and good communication skills are critical.
Motivates, instills accountability, and provides overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results.
PRIMARY RESPONSIBILITIES
* Promotes and enforces the Katmandu DNA in every aspect of the Park, be it front or back of house, ensuring that the Katmandu culture becomes a part of the employees day to day.
* Must have or be able to quickly acquire knowledge of company structure (mission, goals, and objectives), and policies and procedures.
LEADERSHIP
* Hire, train, retain and develop team.
* Cultivate a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
* Maintain a strong civic presence through partnership with community and business organizations.
* Assure execution of staff training programs.
* Assure staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
* Lead and influences management staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
* Assist in selecting and developing Department Heads for more responsibility or internal promotability into management.
* Insure execution of all employee recognition and incentive programs as documented.
* Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
* Set annual goals and strategically develop talent.
FINANCE:
* Optimize financial results (drive sales and control costs).
* Create annual budget and business plan to meet targeted financial performance.
* Develop relationships with key travel partners to enhance business growth and development.
* Analyze financial reports and develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
* Maintain systems and implement procedures which insure overall fiscal responsibility, including implementing and maintaining internal control systems.
* Responsible for all aspects of the operation including tenant leasing, entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives.
* Assist with setting venue goals and hold managers accountable for setting and meeting departmental goals.
* Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
* Working joint venture partners to strategize, plan, implement and follow up on key business metrics and areas of strategic importance.
* Develop long-term sales and marketing strategies and establish key metrics to evaluate market penetration and business performance.
* Develop pricing and ticketing strategies to maximize business potential and gain maximum advantage for key attraction elements.
* Assist with decisions around sales and performance incentive programs. Pro-actively search out opportunities to optimize profit.
OPERATIONS:
* Deliver an outstanding guest experience through the best combination of attractions, food, drinks and entertainment by creating an environment for celebrating all out fun.
* Maintain a safe, clean and secure environment for guests and staff.
* Continual improvement in the guest experience and quality of operations.
* Integrate tenant and owned attraction components to maximize customer satisfaction and enjoyment.
* Attract third-party tenants that will contribute to the sense of place and provide incremental values to the customer experience.
* Ensure proper hiring, orientation, training and development of staff.
* Ensure show quality and soft programming standards for venues.
* Ensure compliance with governmental regulations and guidelines related to the safe and proper operation of the Park.
* Ensure compliance with company standards for human resource management development and discipline.
* Oversee goal setting with direct reports.
JOB QUALIFICATIONS & REQUIREMENTS
EDUCATION
Must have a Degree in marketing, business or related field, or comparable experience, with 8 years of Proven management experience in hospitality business (Theme Parks, Family Entertainment Centers, Hotels, Resorts).
KNOWLEDGE & SKILLS
* Ability to enthusiastically interact with others
* Ability to interact with all levels of corporate leaders including joint venture partners and owners and key senior management and staff of other partner properties
* Ability to establish working relationships with all employees, management, tenants and vendors
* Shares work knowledge and experiences with co-workers
* Adaptability, flexibility, general enthusiasm for the business
* Excellent pace and energy, self-motivated
* Strong communication skills; ability to write and verbally communicate in a clear and concise manner
* Ability to maintain and project professionalism, internally and externally, at all times
* Courteous/nice/spirit of generosity
* Effective communicator with ability to communicate a vision for the business and inspire positive action and activities
* Exercises good judgment in decision making and is an inclusive executive for key decisions
* Flexible in approach; can readily adapt to business and team needs and changes
* Excellent teaching and coaching skills
* Appreciation of diversity (thought, ethnic, gender, etc.)
* Innovative and strategic thinker
* Strong statistical inclination, able to synthesize data into concise business tactics
REQUIREMENTS
Proven management experience in hospitality business (Theme Parks, Family Entertainment Centers, Hotels, Resorts).
Spanish/English Fluent
Other language valued
Type: Full-time