IT Intern

Orlando, FL

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Position Description

Job Summary:

Responsible for assisting Director of Technology with daily tasks which include provisioning, installation/configuration, operation, and maintenance of systems hardware and software.
The IT intern assists in supporting all technical operations of our studio. Day-to-day tasks include basic help desk support via a ticketing system supporting 60+ users, quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and periphery infrastructure. The applicant will also be expected to continually learn and grow with the team.

Essential Functions:
1. Provide front line hardware and software desktop support to artists and production staff.
2. Installing, configuring and testing computer hardware, operating systems and applications, and drivers.
3. Setup and configure workstations for new employees, relocate and configure workstations.
4. Test and troubleshoot workstation performance issues.
5. Contribute to technical wiki for documentation and updating the inventory database.
6. Patching and cable management.
7. Escalate issues and problems to senior systems staff.
8. Provision and maintain employee equipment.

Job Qualifications and Requirements:
1. Experience or certification in Windows/Mac/Linux platforms.
2. Experience working with networking, switches and routing technologies.
3. Networking theory and practice (e.g. TCP/IP, VLANs, link aggregation, routing), common network services/protocols (e.g. DNS, DHCP, SMTP, SMB, NFS)
4. Common office applications (e.g. Microsoft Office/Excel, E-mail Clients)
5. Firm understanding of Office equipment (e.g. printers, scanners)
6. Excellent written and verbal communication skills.
7. Ability to work independently, multi-task and prioritize tasks.
8. Clean work ethic, strong cable management skills, strong attention to detail.
9. Experience working in animation or post-production is desirable.
10. Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Adobe Suite, and other industry-specific software is desirable.
11. Ability to lift at least 40lbs.
12. Post-secondary education in Computer Engineering and/or Information Technology or equivalent professional experience.

Falcon’s Treehouse, LLC is a drug-free workplace and employment is contingent upon passing a drug screen. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, childbirth, national origin, age, service member status, marital status, genetic information, disability, or any other characteristic protected by law.

Type: Intern